Connect Tech Inc. is looking for an experienced and motivated individual for Engineering Technical Support. The Technical Support team work closely with internal departments (Engineering & Manufacturing) and customers and will gain broad exposure to company products, design, manufacturing and field-related issues. In this diverse and challenging engineering support role individuals will be exposed to complex scenarios requiring technical knowledge to solve problems. As well as an exciting opportunity to gain experience and hone your skills, this role is also a great launching pad for hardware and software Engineering positions within the company.

Enjoy change? We support a growing custom design business allowing our engineers to architect purpose-built hardware solutions covering a broad range of applications. Our engineering team interfaces with some of the largest names in the electronics industry providing compute solutions for Unmanned Systems for ground, air and sea, security, financial, defense just to name a few of the sectors that we engage. More than that, you will work within a collaborative and supportive workplace with over 30 years of history and stability.

What We Offer

  • We work within a high-tech, leading-edge technology field and on products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
  • We work on projects for clients in over 40 countries all around the world!
  • We’re a dynamic and energetic company with a friendly community atmosphere
  • We value the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 30+ year history
  • Our employees have great passion for their work and within the embedded industry and are always looking for ways to propel Connect Tech to the next level
  • We offer competitive salaries, an attractive profit-sharing program, a comprehensive benefits package and a casual business dress code

Responsibilities:

The successful candidate will work in Connect Tech’s engineering group supporting CTI’s latest technology products. Job responsibilities include:

  • Solve complex problems using the latest technology tools available such as integrated development environments, logic analyzers, oscilloscopes and debuggers
  • Create and design application test code, test software, benchmarking tools and test scripts
  • Thoroughly QA our latest prototypes by verifying software and hardware functionality in various operating systems and test environments
  • Interface with hardware and software engineering development teams on problem resolutions
  • Providing timely and effective first line assistance to outside engineers and other technical customers who are using Connect Tech’s products
  • Setup, test, and replicate customer hardware, software, networking, and application issues
  • May require on-site product support or enhancements
  • Assist our product sales team by providing engineering knowledge both pre and post sale
  • Support CTI’s manufacturing department with failure diagnosis, and test code changes

Essential Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering or equivalent (New Grads Welcome)
  • Excellent verbal and written communication skills
  • Quick learner and willing to work in a fast paced environment
  • Self-starter and self-organized
  • Exceptional analytical / problem-solving skills and attention to detail are a must
  • Knowledge of computer bus and interconnection standards such as PCI Express, PCI, ISA, USB, SATA, IDE, CAN, I2C, SPI, RS-232/485
  • Knowledge of low-level networking protocols including TCP, UDP as well as familiarity of higher-level protocols such as FTP, Telnet, SNMP, SNTP, and HTTP
  • Knowledge and interest in the latest operating systems including Windows XP/Vista/7/8, Linux Ubuntu/Fedora/Debian/RHEL, Android and QNX
  • Applicants must qualify as per the requirements and regulations defined in the Controlled Goods Regulations under the Canadian Defence Production Act; as well as the regulations prescribed under the International Traffic in Arms Regulation (ITAR) Title 22, Parts 120-130 of the United States Code of Federal Regulations

Additional Assets:

  • Low-level C programming experience, or any experience with device drivers
  • Experience with Linux or other embedded type operating systems
  • Ability to read electronic schematics
  • Experience with FPGA tools such as Xilinx ISE, Altera Quartus span

If you are interested in joining our team please submit your resume in PDF format to hr@connecttech.com. Please quote ‘Engineering Technical Support’ in the subject line.