Installing the WhiteHEAT
Since USB is Plug and Play, Windows will automatically detect the WhiteHEAT hardware, and the Found New Hardware Wizard will prompt you to install the new device.
- After the New Hardware Wizard begins, click Next.
- When asked to search for a driver, select Search for the best driver for your device, and click Next.
- When Windows asks for the location of the device driver to be used, select Specify a Location.
- Click the Browse button, and select the location of the driver (i.e. A:/WIN98), and then click OK.
- Click Next.
- Windows will now install the driver for your new WhiteHEAT hardware.
- When the installation is complete, click Finish.
- Windows will then detect and install the serial ports.
Finding Driver Version
For troubleshooting purposes it is often important to determine which device driver version is being used. Many problems may be corrected by simply installing an updated device driver on your system.
- Go to Start -> Settings -> Control Panel -> System.
- Click on the Device Manager tab.
- A list of devices will be displayed. Double click on the Universal Serial Bus Controllers icon.
- Select WhiteHEAT USB 4. and click the Properties button.
- Select the Driver tab.
- Click on the Driver Details button.
- You will now see a list of files. Select the following file:
C:\Windows\System\CTIWHUSB.SYS
Once the file is selected, you will see the version number at the bottom (i.e. 2.XX.X.XX).
Change the COM Port Mapping
- Go to Start -> Settings -> Control Panel -> System.
- Select the Device Manager Double click on Port (COM & LPT).
- Select the WhiteHEAT COM port that you would like to change.
- Click on the Properties button.
- Select the WhiteHEAT Port Click the Advanced button.
- A dialog box appears containing the text filed with the COM number in it. Replace this value to the number you would like to use.
Uninstalling the WhiteHEAT
To successfully uninstall the WhiteHEAT from a previous installation, follow these steps to ensure the complete removal of driver components from your system.
Step 1: Remove the WhiteHEAT from the device manager
- Go to Start -> Settings -> Control Panel -> System.
- Select the Device Manager tab
- Double-click on Universal Serial Bus Controllers.
- Select WhiteHEAT USB 4.
- Right click and select Remove.
Step 2: Remove System files
The following files must be removed from your system:
Remove the following files from your system:
\windows\system\ctiusb.vxd
\windows\system\ctiwhenu.vxd
\windows\system\ctiwhusb.sys
\windows\system\serwhui.dll
\windows\inf\other\Connect Tech Inc. CTI WH.INF
\windows\inf\other\Connect Tech Inc. CTIPRTSU.INF
\windows\help\ctiwhw98.hlp
Testing the Newly Installed Ports
You can perform a simple loopback test with a terminal program (i.e. HyperTerminal or SerialTest) and a loopback connector to ensure that the newly installed ports are functioning.
Connect the loopback connector to the port you want to test and run HyperTerminal. When you type a character, you should see it on the screen, which means that the port is working. If you remove the loopback connector, the characters that you type should not appear on the screen.