Title: WhiteHEAT USB COM port naming problems
Keywords: WhiteHEAT COM port naming
Date: February 2, 1999
KDB: KDB-241
Revision: 0.00
Author: AES
Distribution: External
COM port names are detected during installation of the WhiteHEAT USB. Under certain circumstances the names automatically created may overlap other existing devices. The problem is due to the way some devices are installed and the user will have to follow KDB-240 to rename the devices to ones that are not already in use or follow the procedure outlined in the next paragraph.
One such device that will exhibit this problem is the Blue Heat/PCI under Win98. A work around is to open one of the COM ports on the Blue Heat before you plug the WhiteHEAT USB in for the first time. This will force the enumeration to see the serial ports and not create overlapping COM names. You can open a port using any application that will leave the Blue Heat port open during the install. Such programs could include Hyperterm, ZOC, ProCOMM or our Loopback program. After the WhiteHEAT is installed the port names will stay the same and no further special action is required.
End of KDB-241