Installing the WhiteHEAT
Since the USB port is Plug and Play compliant with Windows 2000, Windows will automatically detect the new WhiteHEAT hardware, and the Found New Hardware Wizard will prompt you to install the new device.
- After the Hardware Wizard begins, click next.
- Insert the driver diskette into your floppy drive.
- When asked to search for a driver, select “Search for the best driver for your device”, and then click next.
- When Windows asks you for the location of the device driver to be used, select “Specify a Location”.
- Click the browse button, and select A:\WIN2000 (or the location of the driver), and then click OK.
- Click the next button.
- Windows will then install the driver for your new WhiteHEAT hardware.
- When the installation is complete, click the Finish button.
- Windows will then detect and install the serial ports. This may take a few minutes.
Finding Driver Version
For troubleshooting purposes it is often important to determine which device driver version is being used. Many problems may be corrected by simply installing an updated device driver on your system.
- Go to Start -> Settings -> Control Panel -> System
- From the System menu, click on the Hardware tab.
- Click on the Device Manager button.
- From the Device Manager, a list of devices will be displayed. Double-click on the Universal Serial BUS Controllers icon.
- Select “WhiteHEAT USB-4”, which is now listed underneath “Universal Serial BUS Controllers”.
- Right-click on “WhiteHEAT USB-4”, and then select Properties.
- Select the Driver tab.
- Click on the Driver Details button.
- You will now see a list of four files. Look for the file: C:\WINNT\System32\DRIVERS\ctiwhusb.sys
- Select this file.
- Once the file is selected, at the bottom of the screen there will be a line:
“File version 1.XX”, where 1.XX is your driver version.
Change the COM Port Mapping
- Go to Start -> Settings -> Control Panel -> System.
- Select the Hardware tab from the System menu.
- Click on the Device Manager button.
- Double-click Ports (COM & LPT).
- Underneath Ports (COM & LPT), you will now see several ports (depending on your card) with the “WhiteHEAT” name listed.
- Select a port whose COM number you would like to change.
- Right-click on the port, and select Properties.
- Select the Port Settings tab.
- Click the Advanced button.
- You will now see a drop-down menu that contains the number of your COM port. Here you can change the COM port values for a selected port.
Uninstalling the WhiteHEAT
To successfully uninstall the WhiteHEAT from a previous installation, follow these steps to ensure the complete removal of driver components from your system.
Step 1: Remove the WhiteHEAT from the device manager
- Go to Start -> Settings -> Control Panel -> System.
- From the System menu, select the Hardware tab.
- Click on the Device Manager button.
- Click on Universal Serial BUS Controller.
- Select “WhiteHEAT USB 4”.
- Right-click and select Uninstall.
Step 2: Remove System files
The following files must be removed from your system:
C:\WINNT\INF\oem#.inf (1 or 2 files)
C:\WINNT\INF\oem#.PNF
C:\WINNT\SYSTEM32\DRIVERS\ctiwhusb.SYS
The # sign represents a number between 0 and 9. This number will change from system to system. Please make sure to open the .inf file to ensure that they are Connect Tech .inf files before removing them.
Testing the Newly Installed Ports
You can perform a simple loopback test with a terminal program (i.e. HyperTerminal or SerialTest) and a loopback connector to ensure that the newly installed ports are functioning.
Connect the loopback connector to the port you want to test and run HyperTerminal. When you type a character, you should see it on the screen, which means that the port is working. If you remove the loopback connector, the characters that you type should not appear on the screen.