The Sales Operation Manager is responsible for optimizing and overseeing the sales processes to enhance efficiency, drive revenue growth, and support the sales team in achieving their goals. This role involves: customer service, quoting and order management, data analysis, process improvement, CRM and MRP management, and collaboration with cross-functional teams to streamline sales operations in our fast-paced computer hardware manufacturing environment.

Who We Are

For 40 years, Connect Tech has built a solid reputation providing high-performance computing solutions for some of the world’s most influential companies. As an NVIDIA Elite Partner, Connect Tech’s products are used in state-of-the-art technology on land, sea, sky, and space. With leading-edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.

 What We Offer:

  • Competitive salaries
  • An attractive profit-sharing program
  • Comprehensive benefits package
  • Opportunity to work within a high-tech, leading-edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
  • 3 weeks’ vacation per year with no waiting period
  • Paid sick days
  • A “Dream Fund” (gym memberships, personal interest classes, etc.)
  • A dynamic, energetic and growing company with a friendly community atmosphere
  • A collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40-year history
  • Employees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next level

Check out our corporate video to see what we’re like!

Key Responsibilities

  • Develop, implement, and optimize sales processes to improve efficiency and effectiveness.
  • Provide exceptional customer service to both external and internal customers and address inquiries efficiently
  • Oversee and manage CRM systems, ensuring data accuracy, reporting, and analytics to support sales strategies.
  • Analyze sales data and market trends to identify opportunities for growth and process improvements.
  • Collaborate with sales, marketing, finance, and supply chain teams to ensure seamless sales operations.
  • Support forecasting, sales planning, and performance tracking to drive strategic decision-making.
  • Develop and manage key performance indicators (KPIs) to monitor sales effectiveness.
  • Work closely with sales leadership to identify training needs and provide insights to enhance sales performance.
  • Ensure compliance with company policies, pricing strategies, and industry regulations.
  • Assist in contract management, order processing, and coordination with manufacturing teams to meet customer demands.
  • Lead initiatives for process automation and technology enhancements in sales operations.

Required Skills & Qualifications:

  • Bachelor’s degree in Business, Sales or Marketing preferred; however, relevant experience in sales operations will be considered
  • 5+ years of experience in sales operations, sales support, or a related role, preferably in computer hardware manufacturing.
  • Strong proficiency in CRM and MRP systems (Salesforce, MS Business Central, HubSpot, or similar) and sales analytics tools.
  • Experience with sales forecasting, pipeline management, and performance reporting.
  • Excellent analytical skills with the ability to interpret data and drive strategic decisions.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to collaborate with multiple departments and manage cross-functional projects.
  • Detail-oriented with a process improvement mindset.
  • Knowledge of computer hardware manufacturing industry trends and sales strategies is a plus.

If you are interested in joining our team, please submit your resume in PDF format to the application form linked below.

Please note that as Connect Tech is certified under the Canadian Controlled Goods Program applicants are required to be a Permanent Resident or Citizen of Canada in order to qualify for consideration.

Connect Tech is committed to providing barrier-free and accessible employment practice in compliance with the Accessibilities for Ontarians with Disabilities Act (A.O.D.A.). In compliance with the A.O.D.A., Connect Tech will make necessary accommodations for applicants with disabilities to support participation in the recruitment process. Please contact Human Resources if you require assistance.